Return policy
There is a small re-listing fee of $9.40 to cover the inspection of the returned bag & admin.
If we pay the shipping to the customer then the customer pay the return shipping fee.
Here is how you measure your pet for the right size pet carrier bag:
LENGTH: Start from the nose and measure to the base of the tail (Please do NOT include the tail!).
HEIGHT: Measure from the ground to the top of the neck or head.
Once having verified the length & height of your pet, please select the correct size carrier bag.
The Extra Small Carrier is for TEACUP pets 8-13 inch Long & 8 inch High and can safely carry up to MAX 9 Lb
This carrier measures in Upright Position: L14” x W7.8” x H7.8”, and in Side Position: L14” x W7.8” x H7.8”
The Small Carrier is for pets 13-15 inch Long & 11 inch High and can safely carry up to MAX 14 Lb
This carrier measures in Upright Position: L16” x W8.5” x H11.3”, and in Side Position: L16” x W11.3” x H8.5”
The Medium Carrier is for pets 15-17.5 inch Long & 11.5 inch High and can safely carry up to MAX 17 Lb
This carrier measures in Upright Position: L18” x W9.5” x H11.5”, and in Side Position: L18” x W11.5” x H9.5”
The Large Carrier is for pets 18-20 inch Long & 14 inch High and can safely carry up to MAX 19 Lb
This carrier measures in Upright Position: L20” x W10” x H14”, and in Side Position: L20” x W14” x H10”
(Please note that the large carrier is not airline approved but may fit under SOME airline seats in side position if the black frames are removed and not suitable for small-framed people)
- Airline rules vary quite a bit. Some airlines accept pets in the cabin & some don’t. Some airplanes within the same airline have different space below the seats etc., so please make sure you check the measurements & pet weight the airlines allow before you book your ticket.
(The frames can in both positions be compressed 1”. The height can also be reduced up to 3” by removing the black frames)
Please note that the Pet Carriers are handmade and the measurements may therefore vary with + 1 inch.